The JTB Way

About JTB

The JTB Group Mission

Our Promise to the Customer

Our Values

JTB Group Code of Conduct

Generating value through creative exchanges

Generating value through creative exchanges

The JTB Group Mission

We strive to foster peace and global interconnectedness through the creation of opportunities for meaningful human interaction.

Our Promise to the Customer

We provide excitement and unforgettable experiences to our customers through the creation of opportunities to explore and experience the Earth’s majestic beauty and humanity’s rich historical and cultural heritage.

To our customers we owe our first 100 years of success. We continue to build on that success by delivering products, services and solutions that surprise and delight.

Brand Slogan

Perfect moments, always

Our commitment to always be by our customers’ side, to help plan and create perfect moments that move and satisfy.

Our Values

Commitment to Customer Satisfaction

We seek to achieve unsurpassed levels of customer satisfaction by understanding the needs of our customers and consistently exceeding their expectations.

      

Our Values

Responsibility to Stakeholders

We satisfy our stakeholders by creating enhanced corporate value through continuous innovation.

      

Our Values

Fair Dealing With Business Partners

We strive for fairness and Win-Win outcomes in our relationships with our business partners.

      

Our Values

Employee Initiative and creativity

Our employees actively tap their unique talents and strengths to generate additional value.

      

Our Values

Social Responsibility

Through equitable and transparent corporate practices, we contribute to the development of the communities in which we operate.

      

Our Values

Global Conscience

We care deeply about the Earth’s environment and humanity’s rich cultural and historic diversity.

      

JTB Group Code

As part of our commitment to The JTB Way, we pledge to conduct ourselves with integrity and to cultivate trust in our relationships with our stakeholders (customers, shareholders, employees, business partners, the local community, etc.). Specifically, we are guided by the following principles:

We commit to abide by all applicable laws and social norms and to conduct our business with integrity and transparency.

         

JTB Group Code

As part of our commitment to The JTB Way, we pledge to conduct ourselves with integrity and to cultivate trust in our relationships with our stakeholders (customers, shareholders, employees, business partners, the local community, etc.). Specifically, we are guided by the following principles:

We step into the shoes of our customers in order to ensure that we are serving them with integrity.

         

JTB Group Code

As part of our commitment to The JTB Way, we pledge to conduct ourselves with integrity and to cultivate trust in our relationships with our stakeholders (customers, shareholders, employees, business partners, the local community, etc.). Specifically, we are guided by the following principles:

Through integrity and openness, we foster trust and teamwork with our business partners.

         

JTB Group Code

As part of our commitment to The JTB Way, we pledge to conduct ourselves with integrity and to cultivate trust in our relationships with our stakeholders (customers, shareholders, employees, business partners, the local community, etc.). Specifically, we are guided by the following principles:

We compete fairly with our competitors.

         

JTB Group Code

As part of our commitment to The JTB Way, we pledge to conduct ourselves with integrity and to cultivate trust in our relationships with our stakeholders (customers, shareholders, employees, business partners, the local community, etc.). Specifically, we are guided by the following principles:

We meet the expectations of our stakeholders through timely, accurate and fair disclosure and the delivery of enhanced value.

         

JTB Group Code

As part of our commitment to The JTB Way, we pledge to conduct ourselves with integrity and to cultivate trust in our relationships with our stakeholders (customers, shareholders, employees, business partners, the local community, etc.). Specifically, we are guided by the following principles:

As an upstanding corporate citizen, we support sustainable community development and environmental conservation efforts.

         

JTB Group Code

As part of our commitment to The JTB Way, we pledge to conduct ourselves with integrity and to cultivate trust in our relationships with our stakeholders (customers, shareholders, employees, business partners, the local community, etc.). Specifically, we are guided by the following principles:

As conscientious members of the workface, we take responsability for our actions and strive to make a positive difference in the community.

         

JTB Group Code

As part of our commitment to The JTB Way, we pledge to conduct ourselves with integrity and to cultivate trust in our relationships with our stakeholders (customers, shareholders, employees, business partners, the local community, etc.). Specifically, we are guided by the following principles:

Our corporate culture embraces diversity, respects diverse values and welcomes innovation.

         

JTB Group Code

As part of our commitment to The JTB Way, we pledge to conduct ourselves with integrity and to cultivate trust in our relationships with our stakeholders (customers, shareholders, employees, business partners, the local community, etc.). Specifically, we are guided by the following principles:

We hold ourselves to a high moral and ethical standard in everything that we do.

         

Our Business Domain

Generating value through creative exchanges

We create a worldwide array of opportunities for meaningful human interaction and deliver excitement and unforgettable experiences to our customers through unrivaled solutions (products, services, information and systems).

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